|The effectiveness of any text can only be determined by how it is used. We have developed a heuristic approach to usability testing that focuses not just on content, but on the intended audience, within a particular situation, trying to solve a defined problem, or complete a certain task.|
Usability test results can identify the strengths and weaknesses of a website, manual, or online course before final delivery. Taking the time to test usability upfront can save hours of time that may otherwise be needed to support, maintain and update content.
Technical Writing, Content Management, Electronic Publishing, Web Design, Instructional Design, Usability Testing